Shipping policy
Shipping Policy
Order Processing
We aim to process all orders as quickly as possible.
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Standard orders: processed within 2–4 business days
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Express orders: prioritised for faster dispatch where available
Many of our products are handmade, customised, and printed in-house. During busy periods or high order volumes, processing times may be slightly longer. If this happens, we will contact you to keep you informed.
Orders are not processed or dispatched on weekends or public holidays.
Shipping Methods
We select the most appropriate shipping method based on the product type and destination.
Delivery times provided at checkout are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including postal disruptions, weather conditions, holidays, or customs processing.
CamieRoseuk Products (Handmade & In-House Printed)
At this time, CamieRoseuk handmade, customised, and in-house printed products are shipped within the United Kingdom only.
These include:
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Handmade items
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Customised or personalised products
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Cards and products printed in-house
United Kingdom Shipping
Available UK shipping options are displayed at checkout and may include:
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Standard UK Shipping (typically 2–4 business days)
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Royal Mail 1st Class (typically 1–2 business days)
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Express shipping options, where available
Free UK standard shipping may be offered on eligible items or order values, as shown at checkout.
Third-Party Print-on-Demand Products
Some products available on our website are fulfilled by trusted third-party print-on-demand partners.
These products:
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May be shipped within the UK and internationally
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Have delivery times and shipping costs that vary by destination
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Are produced and dispatched by our fulfilment partners
Shipping options and estimated delivery times for these items are shown at checkout.
International Shipping (Third-Party Fulfilled Items Only)
International shipping is currently available only for products fulfilled by our third-party print-on-demand partners.
Available destinations may include:
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United States
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Canada
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Australia
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Selected European countries
Please note:
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Delivery times vary by country
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Customs clearance may cause delays
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Import duties, taxes, or VAT may apply and are the responsibility of the customer
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email.
Tracking information will be provided where available. Please allow up to 48 hours for tracking details to update.
Some lower-cost shipping options may not include tracking. If your estimated delivery time has passed, please contact us with your order number.
Local Delivery
We do not routinely offer local delivery.
In exceptional circumstances, local delivery may be arranged by request. We are based in Church Crookham, Fleet, Hampshire. Please contact us before placing your order if you require local delivery.
Shipping Delays
While most orders arrive on time, delays may occasionally occur due to factors outside our control, including weather, holidays, postal disruptions, or customs checks.
If we become aware of a significant delay, we will contact you directly.
Returns, Refunds & Exchanges
Returns and refunds are handled in accordance with our Returns Policy, available in the footer of our website.
Please note:
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Returns are accepted within 30 days of delivery, where applicable
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Personalised or customised items are non-returnable unless faulty
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Return postage costs are not refundable unless the item is faulty or incorrect
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos.
Contact Us
If you have any questions about shipping or delivery, please contact us at: